Help and Support Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Answer Guarantee

  • Our client assistance Department is present 24x7x365 to attend to each of your help tickets. Every single ticket you post to us will be solved within less than 60 minutes. If your problem demands some help from an admin, we’ll forward the ticket to the technician on duty and will let you know that the problem is being resolved.

  • Top quality support service

  • Professional Technical Assistance Service

  • Our client support Department is going to be online for you round the clock to to reply to all support request tickets that you send. We offer technical help and support for the software that are pre–configured on your machine. These include our in–house designed Web Hosting Control Panel, the selected Operating System as well as the server management panel (depending on the VPS type).

  • Intuitive help center

  • A Descriptive Help Section

  • A complete and constantly updated collection of articles is integrated into our in–house built Web Hosting Control Panel. It offers quick tips on how to carry out all the key web site supervision tasks. The Help zone gives you detailed how to articles and step–by–step video lessons. You can access the Help section by pressing the Help or Video buttons in the upper right part of each Control Panel section.