Technical Support Channels
A 1–Hour Response Time Guarantee
All your assistance requests will be dealt with in maximum 60 min after the support ticket or e–mail was received. If your case calls for additional assistance from a server admin, we’ll direct the ticket or the email to the person in charge, without delay and will leave a note to inform you that more time will be needed for finding a solution. Furthermore if you order our Administration Services package, any of the tasks included there will be performed whenever you decide.
An Excellent Technical Support Service
We’ll be available to you 24–7 to reply to any enquiries that you may have connected to our Web Hosting Control Panel or any of the applications that we have installed on your behalf on the dedicated hosting server. If you also need help handling server admin tasks, you can order our Administration Services package, which includes data backup storage space, weekly OS updates, server monitoring and restarting procedures, as well as problem troubleshooting and software installation procedures
A User–Friendly Help Area
Each Linux dedicated hosting server includes our free–of–cost Web Hosting Control Panel, which offers an integrated knowledge base plus a group of educational video tutorials. Whenever you require help working with the Web Hosting Control Panel, just click the Help or Videos buttons located in the top right corner.