If you have ever had a cloud website hosting account before or you've dealt with any other type of online service, you are probably aware from your own experience that for many things it is better to talk to a live person on the phone than to exchange support tickets or email messages. If you want to find out more about a service before you decide to order it or when something small has to be made, for example, it is really easier and faster to do it live. If you're given the option to speak with representatives by phone, it's also very likely that you are dealing with an actual web hosting provider, not a reseller. The type of support that you will get on the phone differs between different providers - from general issues to professional technical support. Usually the majority of suppliers will offer you pre-sales assistance and first level phone support, while more complex technical issues are managed through email and tickets.

Phone Support in Cloud Website Hosting

We believe that the option to speak with a live consultant is very important, for that reason we have 3 support lines all around the world (USA, UK and Australia) and you can get in touch with us on the phone for 14 hours a day. In case you consider buying one of our Linux cloud website hosting, for example, you will be able to give us a call and find out more about our services prior to ordering so as to be sure that we meet all of the system requirements for your web sites. Following the purchase, you can contact us about any kind of sales or billing problems you may experience, or receive any kind of general or basic tech info you need. We've aimed to find the balance between phone and ticket support, so for solely technical issues you have to use the ticketing system, which will make it easier to monitor the communication as well as any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day telephone support, you can be sure that there is always somebody to assist you when you have any queries about the semi-dedicated server plans that we provide. Whether you'd like to know more about the packages, you have some billing issue or some general issue, you can call us. Though some more complex problems could require a support ticket to give some time to our technical support crew to analyze, we can assist you with a range of technical questions on the phone as well, saving you precious time and efforts. As we have data centers on three different continents - in the United States, the United Kingdom and Australia, we have local phone lines in these countries as well. If you're in another country, we have a global number where you will be able to get in touch with us.