Should you ever face a problem with your site and be incapable of solving it on your own, ask the respective web hosting provider’s technical support team to help you get the site back online. A quick solution would be the best-case scenario, but a lot of companies answer within twenty four hours or even more, particularly if you’re doing business with a reseller. Even if your problem can be quickly resolved, your website may not function properly or may not be available at all for a long period, so you may lose potential clients since it is pretty unlikely that anyone will be inclined to go back to a site that is broken. For this reason, you need to make certain not only that you can touch base with your hosting provider, but also that they can answer and assist you in a well-timed manner. If a software application update doesn’t go smoothly or you erase something mistakenly, for instance, the site must be restored swiftly so as to prevent extended unavailability.

One-Hour Response Guarantee in Cloud Website Hosting

Our guaranteed max response time for any technical support ticket that you open or any e-mail that you write is just 60 minutes, even in case you contact us on weekends and public holidays. Whatever the essence of your problem or question might be, we will help you out momentarily and will supply you with the needed information to resolve any problem with your websites. The real reply time typically does not exceed fifteen-twenty minutes, which is the reason why you can forget about waiting for hours and hours to get a problem resolved or what is even worse than that – waiting all day only to get a reply that more information is required while nothing is solved. We will assist you in a timely fashion since we are aware of precisely how priceless time can be in the dynamic electronic age. The 1-hour reply time guarantee applies to any billing or technical inquiry that you might have about our Linux cloud website hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our help desk team representatives are available at all times and they’ll reply to any support ticket that you send from your hosting Control Panel within maximum sixty minutes. The response time is guaranteed regardless of whether you have a generic inquiry concerning your semi-dedicated server or you bump into some complication and you won’t have to wait even that long for most issues. Regardless of what the essence of the issue is or what time of day or night it is, we’ll be there to help you, as we’re available 24x7x365 to address any billing, general or technical issue. If you get in touch with us about anything that’s within our capabilities, we will solve it before we respond, so you won’t have to wait around for hours or days while the problem lasts. If there’s something that you have to do on your end, we’ll give you the necessary details – what possible solutions to try, what steps to take, etc.