Integrated Ticketing System in Cloud Website Hosting
The ticketing system that we use for our Linux cloud website hosting isn’t separate from the hosting account. It is an essential part of our full-featured Hepsia hosting Control Panel and you’ll be able to access it at any given moment with only a couple of clicks of the mouse, without ever leaving your hosting account. The ticketing system includes a quick-search field, which will help you track down practically any trouble ticket that you have sent in the past, if necessary. In addition, you can read knowledge base articles that belong to different problem categories, which you can pick, so you can discover how to handle a particular issue before you actually send a ticket. The ticket response time is no more than one hour, so you can get quick assistance at any specific moment and in case our client care team recommends that you do something in your hosting account, you can do it instantly without having to log out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
We find it more convenient to manage everything from a single location, so we have implemented a support ticket system into the in-house built Hepsia hosting Control Panel, which comes with each single semi-dedicated server plan. This will enable you to handle the correspondence with our tech support team together with your website content, so you won’t have to remember one more user name for another admin dashboard. You will be able to post a new ticket or to track the status of an old one with less than a couple of clicks whilst you’re browsing the files within your semi-dedicated account. Additionally, you can search through older tickets using a clever search function or have a look at relevant knowledgebase articles, which include solutions to commonly experienced issues. The inbuilt ticketing system is monitored 24-7-365 with the maximum ticket response time being only 1 hour, so there will always be somebody to assist you.