A ticketing system is the most widespread correspondence channel that hosting companies offer to their customers. It’s most often part of the billing account and is the easiest way to handle an issue that requires some time to investigate or that needs to be escalated to a system administrator. In this way, all responses contributed by either side will be stored in one location in case someone else needs to work on the problem in question and the information in the ticket will be available to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it is not part of the hosting Control Panel, which goes to say that you’ll have to sign in and out of no less than two accounts in order to do some operation or to touch base with the hosting company’s customer care team. If you’d like to manage a couple of domains and each one is hosted in a different account, you’ll have to use an even larger number of accounts at the same time. It can also take a significant period of time for the provider to respond to your ticket requests.

Integrated Ticketing System in Cloud Website Hosting

The ticketing system that we use for our Linux cloud website hosting isn’t separate from the hosting account. It is an essential part of our full-featured Hepsia hosting Control Panel and you’ll be able to access it at any given moment with only a couple of clicks of the mouse, without ever leaving your hosting account. The ticketing system includes a quick-search field, which will help you track down practically any trouble ticket that you have sent in the past, if necessary. In addition, you can read knowledge base articles that belong to different problem categories, which you can pick, so you can discover how to handle a particular issue before you actually send a ticket. The ticket response time is no more than one hour, so you can get quick assistance at any specific moment and in case our client care team recommends that you do something in your hosting account, you can do it instantly without having to log out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

We find it more convenient to manage everything from a single location, so we have implemented a support ticket system into the in-house built Hepsia hosting Control Panel, which comes with each single semi-dedicated server plan. This will enable you to handle the correspondence with our tech support team together with your website content, so you won’t have to remember one more user name for another admin dashboard. You will be able to post a new ticket or to track the status of an old one with less than a couple of clicks whilst you’re browsing the files within your semi-dedicated account. Additionally, you can search through older tickets using a clever search function or have a look at relevant knowledgebase articles, which include solutions to commonly experienced issues. The inbuilt ticketing system is monitored 24-7-365 with the maximum ticket response time being only 1 hour, so there will always be somebody to assist you.