Regardless of the fact that the web hosting service offered by the different companies is roughly the same, every provider has got a customized platform with its own modifications and ways to accomplish specific operations. This is why, an info-laden knowledge base would be pretty helpful both for persons with little or no experience and for technically advanced users who will at some point discover how specific operations are completed, but will waste time in the meantime. The objective of such a knowledge base is to help make the hosting service fast and easy to use, sparing users a lot of time and efforts. The result is more content clients, as they can easily find the info they need, and a lot less work for the client care staff members, because typically the vast majority of the enquiries and problems that customers have got are already described in the knowledge base. Provided that the articles are professionally written and encompass more things, you will be able to get to know more not only about your account, but also about the hosting service in general.

Extensive Online Documentation in Cloud Website Hosting

If you have purchased your first cloud website hosting package from our company or have transferred your website over to us, you’ll become familiar with our platform and our in-house developed Hepsia hosting Control Panel very quickly thanks to the fact that we have compiled an elaborate online knowledge base where you can find all the information that you will ever need – both general info about the hosting service as a whole and more specific info about the different features that you can make use of and the difficulties that you might face. The articles themselves are available in 2 places. The entire article collection is accessible via the Help section of the Control Panel. You can read articles that are dedicated to the different features in each section of the Control Panel as well. You can discover how to do pretty much everything, from creating an .htaccess configuration file to administering a mailing list, and all the articles offer exhaustive instructions, so you’ll never become disorientated due to an unclear text. Needless to say, if you encounter a more specific problem and you are unable to find a solution in our knowledge base, you can touch base with our customer service technicians 24/7.

Extensive Online Documentation in Semi-dedicated Hosting

Our semi-dedicated servers come with an extensive article library where you can find any information that you might need about our web hosting services or about the Hepsia Control Panel that we use. We’ve created it on the basis of the feedback that we’ve received from our clients through the years and, hence, our articles cover particular issues that you might chance upon and propose the fastest means of repairing them, for instance receiving an HTTP 500 error message or not being able to send e-mails from your desktop computer although you have the correct outgoing mail server settings. The articles are available in each Control Panel section and you can examine them whenever you wish. They can help you improve your knowledge not only about our platform, but also about the web hosting sphere in general, as they offer detailed guidelines and general info such as what cron jobs or file access permissions are.