The access to the customer and technical support that a cloud website hosting company offers can tell you a lot about the services which they provide too. In case you're allowed to use just e-mail messages or tickets, you have most likely found some reseller and not the web hosting provider. When this is the case, you may have to wait for several days in order to have a problem resolved since the reseller may not be checking their communication on a regular basis or they may need to consult with the true hosting company for extra help. When the supplier offers you several options for communication with fast response time that are available anytime, they're almost certainly the top provider, not just a reseller. So you will reap the benefits of well-timed assistance and quality support since they'll have direct access to the servers where your account is. Regardless of the problem - sales or technical, it is generally better to be able to communicate with your website hosting company right away through your preferred method of communication.

24/7 Customer Support in Cloud Website Hosting

We supply 24/7 customer, billing and tech support for all our Linux cloud website hosting. Even if you aren't our client yet and you have some questions, we can help you right away and supply you with the needed info, to give you the choice to make an informed decision when you purchase a new web hosting account. We're available twenty-four seven, including weekends and holidays, and we offer various ways of communication to contact us - phone, live chat, e-mail messages and support tickets. To make things easier for you, we have multiple phone numbers internationally, therefore you're able to call the one which is closer to you. The maximum response time for your email messages and your tickets is 1 hour. The standard response time is no more than 15-20 min, so you can forget all about waiting for several days to get assistance for some task or issue, whatever its complexity.

24/7 Customer Support in Semi-dedicated Hosting

We are aware how crucial it is to get quick support, particularly if your web site is not running as it should be for some reason. All our Linux semi-dedicated hosting include 24/7 customer and tech support, so that if anything happens, you are able to use plenty of methods to get in touch with us - phone line with multiple local numbers around the globe, live chat, email messages and tickets. The first two options are for billing, pre-sales and common matters, which means that in case you don't have an account yet, for example, you are able to get more info about our solutions, or we will help you with simpler tech issues. The other two options are for solely technical issues or everything which is more time-consuming due to the fact that it's much easier track the correspondence between you and our technical support team. The guaranteed max response time for them is only an hour, the actual one - 15-20 min, therefore you will not have to wait for a whole day in order to get assistance as you may have to do when using the services of other service providers.

24/7 Customer Support in Dedicated Hosting

All the dedicated server plans that we provide come with 24/7 support through various methods of communication and with a one-hour max response time warranty. If you want to learn more about the plans or you have some general or billing questions, you are able to phone one of the local numbers that we have internationally or you can use our live chat service and talk with a live agent. For solely technical issues which require some help from a technical support person or an administrator, you are able to open a support ticket from your billing Control Panel or you could send an e-mail, as all of these channels are more appropriate to track a certain issue. The reply time for them rarely is more than 30 minutes, which means that you can forget all about waiting for a full day so as to receive help. Our support service is available for any server-related issues, and the pre-installed software. If you want assistance for third-party apps, you can consider adding the Managed Services upgrade that we offer for all the plans.